Refund, cancellation and delivery policy

Summary

Cancelling before work starts

You can cancel a project at any time before work begins and receive a full refund. We confirm the start of work by email, so it is always clear when a project has started. To cancel, email us from the address you used for the project with your invoice number.

Cancelling after work starts

Once work has started, payments are not refundable, because we reserve time for your project and begin building straight away.

If we cancel

If we cancel a project or cannot deliver the agreed scope, we refund the amount paid for any work not delivered.

How refunds are paid

Approved refunds are processed within 7 working days to the original payment method. Your bank or card provider may take a few more days to show the amount in your account.

For clients outside India, refunds are sent by international bank transfer in the currency you paid. We refund the amount we received. Bank, transfer and currency conversion charges are not refundable.

Monthly support

You can stop monthly support at any time by emailing us before the next month begins. Payments for a month that has already started are not refunded.

Service delivery

All VYNEX services are digital. Nothing is shipped physically. Depending on the project, we deliver by:

• deploying the system to your accounts or hosting
• giving you access to the code, files and documentation
• setting up and handing over the accounts we created for you

Delivery happens within the timeline stated in your quote, which starts once payment is received. We confirm handover by email. If anything delays delivery, we tell you as soon as we know, with a revised date.

Contact

For cancellations, refunds or delivery questions, contact us: